Data Processing Agreement

Detta dokument beskriver hur data hanteras.

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Data Processing Agreement (Avtal)

Uppdaterad: 2018-04-29

Registrera Domän/Ikasp Nätverkslösningar AB (nedan kallat IKASP) levererar domännamn, webbutrymme, webbsidor/webbplatser, utbildningar samt andra Internettjänster såsom e-postkonton och vidarekopplingar av domännamn. För att bli kund hos Ikasp Nätverkslösningar AB och utnyttja våra tjänster skall dessa villkor godkännas i sin helhet. Kund är myndig fysisk person eller juridisk person. Om den fysiska personen ej är myndig är dennes målsman ansvarig och dennes underskrift ett måste.


This Data Processing Agreement ("DPA") is incorporated by reference in your Registrera Domän Agreement: Terms of Service (the "Agreement"). Capitalized terms used in this DPA shall have the meaning given in the Agreement. Direct all inquiries concerning this DPA to

1. Definitions

  • "Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with the subject entity. Control, for purposes of this definition, means direct or indirect ownership or control of more than 50% of the voting interests of the subject entity.
  • "Customer" means either IKASP Customer, Partner or Partner's customer(s).
  • "Customer Data" means what is defined in the Agreement as Partner Data or Customer Data.
  • "Personal Data" means any information relating to (i) an identified or identifiable person and, (ii) an identified or identifiable legal entity (where such information is protected similarly as personal data or personally identifiable information under applicable Data Protection Laws and Regulations), where such data is Customer Data.
  • "Processing" means any operation or set of operations which is performed upon Personal Data, whether or not by automatic means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, blocking, erasure or destruction.
  • "Data Controller" means the entity which determines the purposes and means of the Processing of Personal Data.
  • "Data Processor" means the entity which Processes Personal Data on behalf of the Data Controller.
  • "Data Protection Laws and Regulations" means all laws and regulations, including laws and regulations of the European Union, the European Economic Area and their member states, Switzerland and Sweden, applicable to the Processing of Personal Data under the Agreement.
  • "Data Subject" means the individual to whom Personal Data relates.

2. Processing of Personal Data

2.1 Scope of Processing

Customer use Services to transmit, store or process data which may include Personal Data. IKASP will not review, share, distribute nor reference any such Customer Data except as required by law or as provided in the Agreement and/or Addendum in place with Customer. Customer is responsible for maintaining the security and confidentiality regarding accounts and access to Services as well as encrypting Personal Data that may be stored on or transmitted to/from the Services

2.2 Roles of the Parties

Roles of the Parties. The parties acknowledge and agree that regarding the Processing of Personal Data, Customer is the Data Controller and/or Data Processor when referring primarily to Customer Data within the Services. Customer is Data Controller or Data Processor and IKASP is Data Processor or Sub-Processor when referring to Personal Data used as meta data to setup, maintain and deliver Services. Details and references per Service are to be found in Privacy Policy.

2.3 Customers Processing of Personal Data

Customer shall, in its use of the Services, Process Personal Data in accordance with the requirements of Data Protection Laws and Regulations. For the avoidance of doubt, Customer’s instructions to IKASP for the Processing of Personal Data shall comply with Data Protection Laws and Regulations at all times. Customer shall have sole responsibility for the accuracy, quality, and legality of Personal Data and the means by which Customer acquired Personal Data. If IKASP becomes aware of any non-compliance with Data Protection Laws and Regulations, IKASP shall immediately inform the Customer.

2.4 IKASP's Processing of Personal Data

IKASP shall only Process Personal Data on behalf of and in accordance with Customers instructions and shall treat Personal Data as Confidential Information. Customer guarantees that all instructions to IKASP is in accordance with Data Protection Laws and Regulations.

2.5 Details of the Processing

In the Customer Agreement, if required by law, details of the Processing will be specified, e.g. the subject-matter and duration of the processing, the nature and purpose of the processing, the type of personal data and categories of data subjects.

3. Rights of Data Subjects

3.1 Correction, Blocking and Deletion

To the extent Customer, in its use of the Services, does not have the ability to correct, amend, block or delete Personal Data, as required by Data Protection Laws and Regulations, Partner shall comply with any commercially reasonable request by Customer to facilitate such actions. Should Customer not have the ability to perform any of above mentioned actions, IKASP shall comply with any commercially reasonable request by Customer to facilitate such actions to the extent IKASP is legally permitted to do so. If legally permitted, Customer shall be responsible for any costs arising from IKASP’s provision of such assistance.

3.2 Data Subject Requests

IKASP shall, to the extent legally permitted, promptly notify Customer if it receives a request from a Data Subject for access to, correction, amendment or deletion of that person’s Personal Data. IKASP shall not respond to any such Data Subject request without Customer’s prior written consent except to confirm that the request relates to Customer to which Customer hereby agrees. IKASP shall provide Customer with commercially reasonable cooperation and assistance in relation to handling of a Data Subject’s request for access to that person’s Personal Data, to the extent legally permitted and to the extent Customer does not have access to such Personal Data through its use of the Services. If legally permitted, Customer shall be responsible for any costs arising from IKASP’s provision of such assistance.

4. IKASP Personnel and Visitors

4.1 Confidentiality

IKASP shall ensure that its personnel engaged in the Processing of Personal Data are informed of the confidential nature of the Personal Data, have received appropriate training on their responsibilities and have executed written confidentiality agreements. IKASP shall ensure that such confidentiality obligations survive the termination of the personnel engagement.

4.2 Reliability

IKASP shall take commercially reasonable steps to ensure the reliability of any IKASP personnel engaged in the Processing of Personal Data.

4.3 Limitation of Access

IKASP shall ensure that IKASPs access to Personal Data is limited to those personnel performing services in accordance with an agreement with the Customer.

4.4 Visitors

The Customers personnel visiting the IKASP premises shall always be escorted by IKASP personnel or shall wear identity cards with photo to ensure visual identification. Customer shall ensure that such visiting personnel are informed of the confidential nature of the Personal Data, have received appropriate training on their responsibilities and have executed written confidentiality agreements. Customer shall ensure that such confidentiality obligations survive the termination of the personnel engagement.

5. Sub-processors

5.1 Appointment of Sub-processors

Customer acknowledges and agrees that (a) IKASPs Affiliates may be retained as Sub-processors; and (b) IKASP and IKASPs Affiliates respectively may engage third-party Sub-processors in connection with the provision of the Services.

5.2 Objection Right for New Sub-processors

In order to exercise its right to object to IKASPs use of a new Sub-processor, Customer shall notify IKASP promptly in writing within ten (10) business days after receipt of IKASPs notice in accordance with the mechanism set out in Section 5.2. In the event Customer objects to a new Sub-processor, and that objection is not unreasonable, IKASP will use reasonable efforts to make available to Customer a change in the Services or recommend a commercially reasonable change to Customers configuration or use of the Services to avoid Processing of Personal Data by the objected-to new Sub-processor without unreasonably burdening the Customer. If IKASP is unable to make available such change within a reasonable period of time, which shall not exceed thirty (30) days, Customer may terminate the applicable Services with respect only to those Services which cannot be provided by IKASP without the use of the objected-to new Sub-processor by providing written notice to IKASP. IKASP will refund Customer any prepaid fees covering the remainder of the term of such Services following the effective date of termination with respect to such terminated Services.

5.3 Liability

IKASP shall be liable for the acts and omissions of its Sub-processors to the same extent IKASP would be liable if performing the services of each Sub-processor directly under the terms of this DPA, except as otherwise set forth in the Agreement.

6. Security

6.1 Controls for the Protection of Personal Data

IKASP shall maintain administrative, physical and technical safeguards for protection of the security (including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage), confidentiality and integrity of Customer Data, including Personal Data.

7. Security Breach Management and Notification

IKASP maintains security incident management policies and procedures and shall, to the extent permitted by law, promptly notify Customer of any actual or reasonably suspected unauthorized disclosure of Customer Data, including Personal Data, by IKASP or its Sub-processors of which IKASP becomes aware (a Security Breach). To the extent such Security Breach is caused by a violation of the requirements of this Agreement by IKASP, IKASP shall make reasonable efforts to identify and remediate the cause of such Security Breach.

8. Deletion of Customer Data

8.1 Customer Data in Services

Customer may request to delete Services via the the customer portal. After such deletion IKASP may retain Customer Data in limbo for a period of time, which shall not exceed thirty (30) days before permanently deleting the Customer Data. IKASP will retain Customer Data for 24 months if not deletion has been requested. Customer Data may be retained for longer periods if required by law.

8.2 Customer Data in Backups

Backup data are only kept for a limited and specified time, which may vary from for different Services, and if the Customer Data is part of such backup IKASP is allowed to wait with deletion up to the standard deletion of such backup. This deletion cycle may never exceed one hundred eighty (180) days unless specifically agreed upon in writing between the parties.

9. Additional Terms

9.1 Change in Data Protection Laws and Regulations

The Parties agree that any changes in the Data Protection Laws and Regulations that have an effect on the services under this Agreement shall immediately after coming into force be implemented into and part of this Agreement and IKASP is responsible for informing the Customer about such changes and distribute the amended wording of this Agreement.

9.2 General co-operation

The parties shall assist each other in ensuring compliance with the obligations in the Data Protection Laws and Regulations of the respective parties.

9.3 Terms of Service (Villkor)

The IKASP Terms of Service (Villkor)will apply for all other aspects of the relation between IKASP and Customer, than the specific regulation of Data processing in this Agreement.

10. Indemnity and Limitation of Liability

10.1 Indemnity

The Customer and IKASP, shall indemnify each other for any third party claim caused by the other partys breach of this Agreement.

10.2 Limitation of liability

Neither party shall in any event be liable to the other party under this Agreement for loss of production, loss of use, loss of business, loss of data or revenue or for any special, indirect, incidental or consequential damages, whether or not the possibility of such damages could have been reasonably foreseen.

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Vår mission är att erbjuda professionella tjänster, kunnig och snabb support. Har vi det?
Detta är vad några av våra kunder tycker.

Framförallt var det ett suveränt snabbt svar jag fick. Det tog inte tre minuter från att min fråga ställts!

Klas, Boxholm

Registrera Domän Svenskt Företag Svensk Support. Alla våra tjänster är anpassade till svenska förhållanden.

Impeccable service, fast and exactly to the point. THANK YOU FREDRIK!

Johan, Chatswood

Vi strävar efter att hålla de absolut lägsta priserna för registrering av domännamn och att hålla högsta möjliga tekniska nivå på våra domäntjänster. I våra kompletta paket ingår våra unika tjänster med vidarebefordring av url och e-post, dynamisk DNS och Enkel Hemsida.

Snabb återkoppling och bra/pedagogiskt med en film som visade hur man skulle göra.

Maria, Nordingrå

Ni kan göra allt där, i real-tid. Ni kan bygga och installera servrar, ändra bestyckning på servrar, t.ex. ändra minne och lagring. Ni kan bygga få och stora servrar eller små och många. Ni kan skala ned och upp när ni vill,

Hahaha, nu skojar ni lite? Hur kan man bli bättre än en varaktighet på ett ärende som tog 0 tid? Nja, det är svårt att överträffa :-) Tack så mycket! :-D

Sofia, Göteborg

Avlyssning av e-post och beroenden av USA - Aka NSA och Snowden All vår infrastruktur är oberoende av amerikanska företag och infrastruktur. All vår infrastruktur ligger antingen i Sverige eller i Tyskland. Enkel E-Post ligger på servrar i Tyskland medan samtliga övriga e-posttjänster ligger på servrar i datathallar i Sverige

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